Safenebula Refund and Return Policy

Thank you for shopping at Safenebula. If you are not entirely satisfied with your purchase, we’re here to help.

Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Returnable Items:

• Perishable goods such as food, flowers, newspapers, or magazines.
• Intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
• Gift cards, downloadable software products, and some health and personal care items.

Proof of Purchase:

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds:

• First, check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at order@safenebula.com.

Sale Items (if applicable)

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges (if applicable)

We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at order@safenebula.com and send your item to our physical address provided below.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping Returns

To return your product, mail it to our physical address provided below.

You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance for returning more expensive items, as we don’t guarantee that we will receive your returned item.

Need Help?

For questions related to refunds and returns, please contact us at order@safenebula.com.

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Address for Returns: Quebec, Canada.

Data Privacy and Protection

Your privacy is paramount to us. In processing returns and refunds, we collect personal data necessary for verifying and completing your request. This data is handled in strict accordance with the General Data Protection Regulation (GDPR) and the Personal Information Protection and Electronic Documents Act (PIPEDA), ensuring your rights to privacy and data protection.

We retain your data only as long as necessary for processing your return or refund and comply with legal obligations. You have the right to access, correct, or request deletion of your personal data at any time. For queries or concerns regarding your data privacy, please contact us at [privacy@safenebula.com].